All About Shipping

Handling Time

You’ll receive your tracking code within this time period.

ADD TO CART products

    • 2 – 3 days only

BUY FROM FACTORY products

    • 7 – 14 days only

Note: Essence Lotion allows customers to order high in demand items using “BUY FROM FACTORY” option. These products typically are on their way to our warehouse or in the process of being manufactured.

Country and Shipping Time Estimates

Automatically calculated on checkout page for convenience

Return and Refund

In the case you are not satisfied with your purchase

Example

    • Damaged items
    • Wrong shipment
    • wrong type, wrong shade (by our inventory handler’s fault)

Kindly inform the customer service within 14 days, after receiving the products.

The recipient of an international shipment may be subject to such import taxes, customs duties and fees, which are levied once a shipment reaches the recipient’s country. Additional charges for customs clearance must be fulfilled by the recipient.

We’ll be glad to help you solve the problem.

hi@essencelotion.com